Overview
This page explains our general approach to refunds, cancellations, and subscription changes for products and services offered through Bible Study Themes.
Digital downloads and digital content
Many products offered through Bible Study Themes are digital in nature, such as downloadable or printable Bible study resources. Where digital content is made available immediately, your right to cancel may be limited once supply begins, especially where you have agreed to immediate access.
If digital content is faulty, not as described, corrupted, or inaccessible due to an issue on our side, please contact us and we will review the problem and, where appropriate, offer replacement access, a correction, or a refund.
Physical goods
If physical goods are offered for sale, consumers may normally have the right to cancel within 14 days of receiving the goods, subject to applicable consumer law and any relevant exceptions. Returned goods should be unused and in a resaleable condition unless faulty.
Faulty, damaged, or incorrect items
If you receive an item that is faulty, damaged, defective, or not what you ordered, please contact us as soon as possible so we can put things right.
Subscriptions
Daily devotional and newsletter email subscriptions are free. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
How to request help
To request a refund, report a problem, or ask about cancellation rights, please contact us at admin@biblestudythemes.com with your name, order details, and a brief explanation of the issue.
Review of requests
Each request will be considered on its own facts, taking into account the type of product, the issue reported, and your legal rights as a consumer.
Changes to this page
We may update this page from time to time to reflect changes in the products we offer or the law that applies.